Help Center

Orders take approximately 24-48 hrs to be prepared before shipping. Once your order has shipped you will get an email notification. This email will include a tracking number so you can follow your order on its way. 

All orders from TrapMonkie.com are shipped directly from the U.S. Anyone ordering outside of the US may be subject to import/customs fees. 

It is the customers responsibility to cover all import duties, customs and local sales taxes; payment of these fees is necessary to release your order from customs.

The total of your order paid at checkout does not include any additional duties required. 

TrapMonkie has no control over customs and import tax and can not predict how much these charges will be.  

Rejecting Packages:If you choose to refuse the customs fee and the parcel is sent back, a shipping & handling fee will be deducted from your refund ($20). 

U.K., Canada, USA and...

basically everywhere else! If you're unable to select your country at check out unfortunately we're not able to ship to that country. 

Orders take 7-10 business days to arrive. Please note if you purchase a pre-order item your order will ship as a whole once all items are in stock.

International orders outside of North America can take up to 4-6 weeks to arrive.

Free Shipping on all orders over $100+ some restrictions may apply to certain locations and/or selected products. 

Free Global Shipping on all orders over $150+ some restrictions may apply to certain locations and/or selected products. 

Custom Skateboards & Skate Decks

All custom skateboards / decks are final sale items and are not eligible for refund or exchange. This is regardless of packaging. Your name will be printed on them, as such; customs can’t be resold for personalization reasons.

Apparel & Accessories

All other products are eligible for return or exchange within 30 days of delivery. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Other

The following are not eligible for return or exchange.

• Accessories (regardless of packaging being sealed/unsealed)

• Free gifts or promotional items with retail value

• Original shipping fees and promotional discounts

• E-gift cards

• Items purchased from a third-party seller

• Sale items*

Sale Items

Products purchased during a site-wide sale are eligible for exchange only. Items must be exchanged within the required time frame.

Items discounted using a discount code through the ‘spin-the-wheel’ or as seen on Instagram/Facebook are eligible for return or exchange.

To learn more about our refund policy, click here.

Request a Return or Exchange

For orders placed on (trapmonkie.com) go to Contact

For orders placed on our International site (trapmonkie.com) go to Returns

If you have any questions about which size to choose when processing an exchange, please reach out to us at trapmonkie@gmail.com

In the unlikely event your item is defective or damaged please email us as soon as possible. 

In order to replace or refund the item we will need:

• Your order number, a description of the damage/defect, and a photo of the damaged/defective area.

Please forward us that information to trapmonkie@gmail.com and we'll investigate the issue. 

Please do not return any damaged goods unless it is requested by a Customer Empowerment Representative, it may result in a slower resolution time as we don't always require the item back, and sometimes require additional photos to understand the damage/defect.  

Wrong address? Need to update something? Please enter the details of your request. A member of our support staff will respond as soon as possible.

Need some answers? Certain size skateboard or skate deck? Not sure about something? Please enter the details of your request. A member of our support staff will respond as soon as possible.

Submit Your Request.

Looking to make an exchange? Please enter the details of your request. A member of our support staff will respond as soon as possible.

Submit Your Request.

Please enter the details of your refund request. A member of our support staff will respond as soon as possible.

Submit Your Request.

Please enter the details of the issue you've encountered. A member of our support staff will respond to you as soon as possible.

Submit Your Request.

Please enter the details of your suggestions. A member of our support staff will respond to you as soon as possible.

Submit Your Request.